Delivery Information / Payment options

Payment / Shipments / returns

to order
This can be done via the shopping cart system.
Behind each product you can add this product.
Your articles are in your shopping cart in your screen.
The prices can also be found in your shopping cart.
When you are ready with shopping, you can place your places via the shopping cart.
You will receive confirmation and invoice by e-mail.
Your order is available.
Since we have a wide range, it is impossible for us to keep everything in stock ourselves.
We can deliver the good contacts with our suppliers quickly (same day or a day later).

For fragile and / or heavy items (aquarium / coolers etc) different shipping costs apply.
If you order this, you can contact you, by telephone or by e-mail.


Payment methods
Payment is possible via iDeal (NL), VISA, MasterCard, Maestro, Mister Cash, Belfius, ING HomePay, CBC / CKC (BE), PayPal, Sofort banking, bank transfer and Pay after receipt (NL).
Paying via iDeal (NL) and MisterCash (BE) is free and easy.
Payment via PayPal is charged with costs that PayPal charges us (about 4% of the total amount).
Payment via Pay after receipt is charged with costs that MultiFactor charges us. € 1.50 + 3% of your total purchase value.
Payment via Credit Cards is charged only if card is outside EU registered with costs that the relevant companies charge us (+2.4% fee).
If you want to pay via Bank Transfer, follow the instructions that appear during the payment process
You transfer the order amount to the interim account of MultiSafePay

With all payments secure (SSL) connections are used so that no one can intercept the data. This not only guarantees the security of your payment, but also that your details never end up in the wrong hands.


Delivery Information

Shipping cost via PostNL, FedEx or DHL. If your country is not listed, please ask us by email. Shipping of T5-tubes is on risk of customer.

The Netherlands:
0-20 kg , € 6,00 (free shipping when order is above  € 50, excl T5 tubes)
20-30 kg, € 8,00

Belgium:
0-22 kg , € 7,50 (€ 2.50 when order is above € 50, excl T5 tubes)
22-30 kg, € 7,50

Austria:
0-30 kg , € 14,00 (€ 9.50 when order is above € 50, excl T5 tubes)

Bulgaria:
0-30 kg , € 27,00 (€ 22.5 when order is above € 50, excl T5 tubes)

Czech Republic:
0-30 kg , € 16,00 (€ 11.5 when order is above € 50, excl T5 tubes)

Cyprus
0-30 kg , € 23,00

Denmark:
0-30 kg , € 14,00 (€ 9,50 when order is above € 50, excl T5 tubes)

Estonia:
0-30 kg , € 27,00 (€ 22,50 when order is above € 50, excl T5 tubes)

Finland:
0-30 kg , € 20,00 (€ 16,50 when order is above € 50, excl T5 tubes)

France:
0-30 kg , € 14,00 (€ 9 when order is above € 50, excl T5 tubes)

Germany:
0-20 kg , € 7,50 (€ 2.50 when order is above € 50, excl T5 tubes)
20-30 kg, € 7,50

Great Britain:
0-22 kg , € 13,50 (€ 9 when order is above € 50, excl T5 tubes)
22-29 kg, € 16 (€ 12 when order is above € 50, excl T5 tubes)

Greece:
0-30 kg , € 30,0 (€ 26 when order is above € 50, excl T5 tubes)

Hungaria:
0-22 kg , € 20 (€ 18 when order is above € 50, excl T5 tubes)
22-29 kg, €24

Ireland:
0-30 kg, € 20,50 (PostNL)
0-30kg, € 50 (DHL)

Italia:
0-30 kg, € 15  (€ 10.50 when order is above €50, excl T5 tubes)

Latvia:
0-30 kg , € 34,00

Lithuania:
0-30 kg , € 27,00  (€ 22.50 when order is above €50, excl T5 tubes)

Luxembourg:
0-30 kg , € 12 (€ 9, 50 when order is above €50, excl T5 tubes)

Malta:
0-30 kg , € 31 (€ 26.50 when order is above €50, excl T5 tubes)

Poland:
0-20 kg , € 10,00 (DHL)
20-30 kg, € 14,00 (DHL)
0-30 kg: € 16,00 (PostNL)

Portugal:
0-30 kg , € 20.50 (€ 16 when order is above €50, excl T5 tubes)

Romania:
0-30 kg , € 27.00  (€ 22.50 when order is above €50, excl T5 tubes)

Russia:
0-19 kg, € 20 + €4/kg

South Africa:
For shipping by FedEx, please send us an email. FedEx is the best and quickest method, but more expensive
0-2kg, €26 (DHL parcel -> handover to local parcel service) - slow option can take up to 2-3 weeks
2-5kg, €32 (DHL parcel -> handover to local parcel service) - slow option can take up to 2-3 weeks
5-10kg, €52 (DHL parcel -> handover to local parcel service) - slow option can take up to 2-3 weeks
10-20kg, €82,50 (DHL parcel -> handover to local parcel service) - slow option can take up to 2-3 weeks

Slovenie
0-30 kg , € 22,00 (€ 17.50 when order is above €50, excl T5 tubes)

Slovakia:
0-30 kg , € 16,00  (€ 11.50 when order is above €50, excl T5 tubes)

Spain:
0-30 kg , € 16,00 (€ 11.50 when order is above €50, excl T5 tubes)

Sweden:
0-30 kg, € 19 (€ 15.50 when order is above €50, excl T5 tubes)

Switzerland:
0-19 kg, € 23

Ukraine:
0-19 kg, € 19 + €1.65/kg

Returning items
If you want to return an item, please contact Seaflower. Considering the following: The buyer is obliged to inspect the products upon arrival and to report any defects directly to Seaflower. Claims regarding deliveries must be made to us in writing within 24 hours after the goods have reached the buyer. Failing this, we are deemed to have delivered in accordance with our obligations. If a complaint has been made in time and the delivered goods do not comply with the agreement, we will arrange for free re-delivery or credit the purchase amount of the product at your option and against return of the delivered goods. This is only possible for unused items.

The right of withdrawal
The buyer has the right to withdraw the purchase made within 14 days of receiving the order, without giving a reason. This does not apply to products that have been used, such as technology, magazines, food, test sets, specially ordered items and custom-built products such as aquariums, sumps and skimmers. We do not accept used goods as a return. The goods must be returned complete, undamaged, unused and in their original packaging, including warranty cards (if supplied). The return costs are then for the account of the buyer and will be around € 7 in NL, for other countries the local shipping rates apply for international shipping. Seaflower pays back the amount paid to the buyer within a period of 30 days after receiving and checking the return goods or canceling the order. If by returning a part of the articles the original purchase amount falls below € 50, we will settle the shipping costs (see information above), which you would have originally paid, with the amount to be refunded. You can use the following form

Return of products/warranty
Contact Seaflower before returning any products. Customers not from The Netherlands needs to pay for shipping to and from us in case of warranty. If the item works properly after examination, we are forced to charge examination costs and the customer must reimburse the return costs. Research costs are € 30 per hour